Refund, Warranty and Product Registration Policy

Customers who register their product through the official SEAL SMART Product Registration page within 30 days after delivery may use our voluntary 30-day change-of-mind return. The return request must be submitted within 30 days after delivery.

The product must be undamaged and returned with all original accessories and the original packaging to the approved return address. After receipt and inspection, we will refund the product price actually paid. The customer pays return shipping for a non-defective return.

We may reject a voluntary return that is damaged, incomplete, unregistered, registered late, or does not match the order or serial number. This voluntary benefit does not limit any ACL rights.

Standard warranty periods are stated on the product page or in the Warranty Policy. Customers who complete valid product registration within 30 days after delivery receive an additional 6 months of voluntary warranty coverage, beginning immediately after the standard warranty ends.

Registration must match the order, model and serial number and include valid proof of purchase. Registration is not required for the standard warranty or ACL rights. A product confirmed defective within 30 days after purchase will be replaced with a new unit, subject to the ACL. A replacement carries the remaining applicable voluntary warranty period.

The voluntary change-of-mind return ends 30 days after delivery, even if the product is registered. We do not provide a refund for a non-defective issue after this period. This does not affect warranty or ACL remedies for faulty goods.

Complete product registration first only if you are claiming the voluntary 30-day change-of-mind return or the additional 6-month warranty extension. Then contact us with proof of purchase, the order number, product serial number, registration confirmation where applicable, and a description of the issue or return reason.

Complete any reasonable troubleshooting requested by support. After confirmation, follow the approved return instructions or label and send us the tracking number. We will inspect the returned product and arrange the applicable repair, replacement or refund. Do not return a product without approval.

Valid proof may include an order number from our official store or an authorised sales channel, a sales invoice, or a dated receipt from an authorised reseller showing the product description and sale price.

For registration-based benefits, the customer must also provide the product model, serial number and registration confirmation. We may reasonably request more than one form of proof to verify a claim.

To the extent permitted by law, the customer pays shipping for a non-defective return; a voluntary warranty claim made in a country different from the original country of receipt; an accidental return of a personal or incorrect item; a product claimed to be defective but confirmed by inspection to work correctly; or a return that requires international shipping.

For an Australian claim confirmed as defective, we will reimburse or cover reasonable return shipping as required by law.

The voluntary 30-day change-of-mind return and additional 6-month warranty extension are not available if registration is missing, completed more than 30 days after delivery, or the registration details do not match the product or order.

The voluntary warranty generally does not cover a product without reasonable proof of purchase; a lost or stolen product; a product outside its applicable warranty period; a non-defective issue; unauthorised repair or modification; damage caused by falls, misuse, extreme temperatures or operation contrary to the manual; or a product bought from an unauthorised or private reseller.

These exclusions do not limit the standard warranty or any rights that cannot be excluded under the ACL.

Remove all personal items, non-original accessories and stored data before returning a product. To the maximum extent permitted by law, we are not responsible for data loss or for personal items mistakenly included in a return parcel. This clause does not limit any non-excludable right under the ACL.

Use the details below to contact support or access product registration. The return address will be provided after your request is approved.